You will be working for a fast-growing retail chain with a large internal admin team with a reputation for world class customer service.
We are seeking a an experienced Customer Service Agent to join this very busy team.
As a Customer Service Agent you will be responsible for providing customer service and administrative support.
Key accountabilities for role:
* Call handling and assigning to team members
* Order processing
* Price, product, and general enquiries in response to customer requests
* Identifying of order details using inhouse identification software
* Accountable for the resolution of all complaints
* Work with internal teams to support customer service
Key skills:
* Strong customer service experience with good initiative
* Accurate, accountable, and able to build strong relationships
* Confident communication skills
* Experience in working with a CRM system
* Strong IT skills
* Organised and methodical
* The working hours are Monday to Friday, 8:30am - 5:00pm with an hour for lunch.
This is a great opportunity to join a great employer who offer the opportunity to work within a positiveculture and give genuine progression opportunities.
Do you think this is an opportunity that appeals to you? Please apply through this process as soon as you can. ..... full job details .....